Logging In
Open your web browser and type the following into your address bar “control.mydomain.com”, replacing the mydomain.com with your website domain name. Pressing Enter will bring up a screen with two icons. One is marked “Webmail” and the other “Control Panel”. Click on the Webmail icon. You will now see a screen that ask for the email address and password. Type in the email address and password and click on the Login button. Note: Do not click “Remember Me” when logging in from an Internet Cafe or from someone else’s computer, as they will be able to log in again without needing the password.

Once inside the web mail interface, you will see the familiar options that are available in MS Outlook as well. From the web mail interface you can now send and receive emails, attach attachments and also change your password.

If you are a client of Cognite and would like to know more about using the web mail interface for your email account then please contact us.

Step 1: Logging In

Open your web browser and type the following into your address bar “control.mydomain.com”, replacing the mydomain.com with your website domain name. Pressing Enter will bring up a screen with two icons. One is marked “Webmail” and the other “Control Panel”. Click on the Control Panel icon. You will now see a login screen. Type in the domain name (without the www.) and supply the FTP password that was given to you by Cognite. Check the “Remember Me” check box and click on the Login button.

Step 2: Getting to know the Control Panel

The control panel is split up into many different sections. Clicking on the section selector on the left sidebar, it will show the options available under that section. Each page will have basic help buttons to help you out. We will now cover each section briefly.

• Domain Details
  The domain details section has only one page and it will give you an idea of the state of your web hosting account. It will give you updated statistics on how much storage space you have left, the amount of traffic used up so far this month and the amount of email accounts you have compared to how much is left.
• Manage Services
  This section will allow you to maintain your FTP (File Transfer Protocol) login details and accounts, mySQL databases and basic web server configuration settings. This section is mostly utilised by your web designer.
• Statistics and Reports
  This section will allow you to get some detailed reports on your traffic usage. There are also traffic report options to show who is visiting your website, but Cognite suggests to rather use Google Analytics, as it is much simpler to understand.
• Mail
  This is the section that is used the most. Here you are able to maintain all of your email accounts for the domain.

If you want to know more about a specific section or page then click on the Help link on the top right of each page. If you are a client of Cognite and would like to know more about a specific function then please contact us.

Step 1: Get the information you need
You will need to get the name of the email account i.e. info@mydomain.com and the password for that email address. This will be set up by either your IT department or by Cognite. You will also need to get the POP3 and SMTP server settings. The POP3 server name is the name of the server that will handle all incoming email to your email account. SMTP handles all email leaving your outbox and going to the recipient. These generally look like: pop.mydomain.com and smtp.mydomain.com.

Step 2: Set up the account
Here is a step by step procedure for filling out all the information when setting up the email account :

• Open MSOutlook and navigate to Tools/Email Accounts from the menu on top
• Choose “Add a new email account” and press “next”
• Choose “Pop3″ and press “next”. You will now see the form to fill out
• Your Name – Type in the name as it will appear on the receiver’s inbox. Try and put the company name first and then the name of the person whose email account it is i.e. “FDI Consultants – John Doe”. This will allow your emails to sit right next to each other in the recipient’s inbox when he sorts by sender. He will also know where to look for your emails.
• Email Address – Type in your email address that was created
• User Name – Type out the same email address
• Password – Type out the password that was generated for that email account
• Incoming Mail Server (POP3) – Type in your pop3 server name that was given to you i.e. “pop.mydomain.com”
• Outgoing Mail Server (SMTP) – Type in your SMTP server name that was given to you i.e. “smtp.mydomain.com”
• Select the “Remember Password” check box if not selected already
• Click on the “More Settings” button and click on the Outgoing Server tab on top
• Click on “My outgoing server (SMTP) requires authentication” and leave the radio button to say “Use same settings as my incoming mail server”
• Click on the “OK” button on the bottom to close this window

Step 3: Testing the email account

• Now click on the “Test account settings” and a window should pop up that shows the test. All of the items should pass the test.
• If all items have passed then your account is ready to be used. You can also test it by sending an email to yourself.

Troubleshooting

Sometimes the email test might fail and here are a couple of things to look out for.

• Is the domain ready? If the domain has only been ordered in the last day or so then the email accounts (although created) might not work since they are attached to the domain’s existence. Wait a day or so.
• Your internet connection might be slow and it might fail on a timeout. Try the test again to see if it works on the second try.
• Make sure that the information has been correctly entered into the email account form.
• Make sure that you are not blocked by a firewall on your computer or on your corporate network. You might need to ask your IT Department about that just to make sure.

If you are a Cognite client and you have tried all of the above and your email account still does not work then please contact us for assistance.

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